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Nationals pledge more customer service staff after Opening Day snafu

WASHINGTON — After long lines, glitchy ATMs and poor service during the Nationals’ Opening Day game Monday prompted online outrage, a team official says more customer service staff will be posted throughout the park and ready to step in.[related_gallery align=”right”]

“They are there to help resolve any issues you may encounter,” Alan H. Gottlieb, the Nationals’ chief operating officer, said in a letter to fans posted online ahead of Wednesday evening’s matchup against the Marlins.

Gottlieb said the team has been “working around the clock” to resolve technical problems that frustrated many fans’ Opening Day experience Monday. Most of the issues have already been fixed, he said.

“We apologize and thank you for your patience and continued support,” Gottlieb said in the letter.

Fed-up fans took to social media to vent their frustration over “ridiculous” lines and bottlenecks at concessions, malfunctioning ATMs and “terrible” customer service.

WATCH: Nats celebrate World Series with parade ahead of Spring Training opener in Florida

The Washington Nationals showed off their trophy from winning the 2019 World Series in front of their local fans in South Florida during a parade on Thursday, February 20. Spring Training kicked off recently, and the first preseason game is Saturday, February 22, against the Houston Astros, the team they defeated in the World Series. Before the parade started, Michael A. Taylor and Sean Doolittle mingled with fans, some of whom were wearing hats supporting the local Miami Marlins. However, the West Palm Beach fans showed their support, as players like Kurt Suzuki, Trea Turner and Howie Kendrick rode in cars and buses through the main streets of Clemantis.
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