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Violence in the Health Care Workplace

In a time not that long ago, if a child announced that he or she wanted to be a nurse or doctor, their parents would be overjoyed to tell their friends. They may have even been relieved that their offspring picked one of the service professions without overt physical risk as often seen in firefighters and law enforcement. But in current culture, that may no longer be the case.

Turns out, health care is a dangerous profession — actually, the most dangerous profession. Health care workers suffer more workplace injuries than any other profession, with about 654,000 harmed per year on the job. The most common types of harm suffered in the hospital setting include back injury, needle sticks, blood and body fluid exposures and smoke inhalation. These workplace hazards often go under the radar. Many physicians, nurses and others simply do not recognize the risks or, worse yet, consider it part of the job. So driven by mission, they put patients’ needs before anything else. Take, for example, lifting and moving patients. This occurs for nursing at a high rate — at least once an hour. In school, lifting and transferring patients are taught as routine skills. And while there is some equipment to assist in lifting, it’s often not utilized since it can be cumbersome and is perceived to slow down helping the patient and impacting efficiency. As such, aching back and feet are often seen as badges of courage rather than signs of workplace injury. In addition, there are about 385,000 needle sticks per year. Despite education and technology, the risk remains relatively unchanged. The price of an unintended stick? Lots of blood draws, and maybe even HIV prophylaxis with up to three drugs. Certainly not a deal.

[See: Coping With Depression at Work.]

In addition to the injuries that “are part of the job,” there’s been an increase in workplace violence in hospitals. In fact, 45 percent of all workplace violence incidents occur in the health care setting. It’s actually not terribly surprising: The environment is the perfect recipe for violence. Patients feel poorly, are frightened and often face great uncertainty regarding their future. For family members, the stress can lead to disruptive and explosive behavior. This seems to be particularly true in pediatric hospital settings where parents tend to be young, resource-limited in both the monetary and support system realms, and pushed to their intellectual and emotional limit trying to navigate the hospital journey for their extremely vulnerable child.

Across the entire spectrum of medicine, somewhere between 40 and 75 percent of health care workers report having suffered physical or verbal abuse from a patient or their family. In fact, most such episodes are prolonged for hours to days, with many figuring that putting up with such behavior is “part of the job.” In addition to going home with aching feet, they may be bruised, either bodily or metaphysically. The toll is tremendous on the health care worker, his or her colleagues and families, and society as a whole. The work force shortage predicted in health care is massive and in part due to the dangers of the environment and its effect on the health of those sworn to provide care and comfort to all who come. And in a system that has moved toward the patient as customer with focus on their satisfaction, there is little in the way of protection afforded to those dedicated to providing health care, unless it comes at the local level. Government has not put sanctions or disincentives in place for those who act out in hospitals, and it doesn’t seem to be on the immediate horizon.

[See: 14 Things You Didn’t Know About Nurses.]

In that case, it is incumbent on the ones who work in health care to try and mitigate this workplace harm, much like we’ve worked on patient safety. Emphasis needs to be placed on technique regarding lifting and needle disposal. Proper equipment needs to be available and its use encouraged, even if efficiency might be slightly impacted. De-escalation techniques need to be taught in regard to diffusing violence in the workplace. The emotional toll of illness on patients and their families often results in atypical behavior of people, but with the right approach, these situations can often be headed off at the pass. In addition, making sure that escape routes — like having line of sight to the door — need to be repeated in huddles and rounds routinely to maintain awareness. However, such techniques are not embedded in the curriculum of most professional schools.

[See: 10 Reasons to See a Physician Assistant.]

The health care professions have always been chock full of intangible rewards that naturally come from serving others. This comes from putting the patient at the center of all health care activities and decisions. We as a collective have spent much needed time and energy on defining the value proposition for our patients. That continues to be great work, but statistics tell us we need to think about the value proposition for our providers. It is a must if we want to continue to recruit the best and brightest to the field. The time will come when all of us need both the expertise and compassion of those medical teams, and it would be nice if they weren’t wearing body armor at our bedside.

More from U.S. News

The Most Common Patient Complaints

10 Lessons From Empowered Patients

How to Be a Good Patient Wingman

Violence in the Health Care Workplace originally appeared on usnews.com

Don’t Settle for Student Loans to Pay for Online Education

Online college programs are becoming a more popular choice for prospective students, with one study finding that more than 6 million students enrolled in at least one online course in fall 2015. The popularity of these courses can be attributed in part to their flexibility with working adults' schedules, students' ability to progress more quickly through online programs and, oftentimes, cheaper tuition. [See 10 low-cost online bachelor's programs for out-of-state students.]Online degrees can be beneficial to many college students, but some studies have shown online learners complete their programs at lower rates than students at traditional brick-and-mortar campuses. Individuals with student loans but no degree comprise two-thirds of defaulted borrowers. Though these numbers are not encouraging, just like for traditional programs, there are ways to reduce how much you'll need to borrow for an online program to ensure you won't become one of these statistics. Don't just settle on borrowing student loans to cover the whole cost of your program and living expenses. Instead, start thinking about how to cut costs and cover your balance in different ways, such as the following. -- Grants and scholarships: Even though you are taking an online course, you can still apply and receive grants and scholarships. But your first step should be to complete the Free Application for Federal Student Aid, commonly referred to as the FAFSA, which will allow you to receive a Pell Grant if your expected family contribution is low enough. The EFC criteria and award amounts are adjusted annually, but the 2017-2018 academic year awards range from $606 to $5,920, which could significantly lower the amount you borrow annually. Your next step is to apply for scholarships. You can start by checking online scholarship search engines, such as the Salt Scholarship Search, College Board's BigFuture and Peterson's. But don't forget to take advantage of local organizations and your school's financial aid office. Both may offer scholarships that you can't find with a national scholarship search. [Review these 10 sites to kick off your scholarship search.]For instance, organizations like the Elks Club, Knights of Columbus or the Rotary Club typically offer scholarships annually to local students. Just because you're going to school online doesn't mean you're ineligible. Visit your local library for scholarship listings, and ask around town. You might be surprised how many local organizations offer scholarships. While these scholarships typically aren't large, every little bit counts. Each dollar you receive in a scholarship is a dollar you don't have to borrow and pay interest on. -- Work-study: Another option for online students may be work-study awards. Not all students enrolled in online programs are eligible, but students at some schools -- including, for example, SUNY Empire State College and Liberty University -- are. Work-study awards are not given upfront like scholarships and grants. In most cases, they are an offer to earn up to the awarded amount if you secure an eligible work-study job. While there is a misconception that all work-study jobs must be on campus, students can work for off-campus, nonprofit or public employers as long as the work is in the public's interest. You may be able to work for a for-profit employer if the job is relevant to your course of study. No matter who the outside employer is, it will need to have an established agreement with your college for you to receive work-study funds. Remember, to be eligible for federal financial aid, you must be enrolled and pursuing a degree or certificate. If you're not working toward a credential, Pell Grants and work-study won't be option, but you may still be able to take advantage of private scholarships -- just be sure to read the eligibility criteria carefully. [Explore what to know about financial aid in online programs.]-- Pay as you go: One of the great benefits to enrolling online is the flexible schedule, which can allow you to complete your college coursework around your responsibilities. But prospective students often overlook using their part- or full-time job earnings as an option for paying for college. Almost 80 percent of college students in 2015 worked at least part time while attending classes, according to the National Center for Education Statistics. By budgeting and thinking strategically about your college costs, you can likely reduce your dependence on student loans by paying a portion out of pocket. Many -- but not all -- online programs are less expensive than traditional programs and often have shorter payment periods. Six, eight or 10 weeks are common course durations. Because of the frequency of payments in an online setting, you may be well-placed to pay as you go and possibly avoid borrowing altogether. Attending college online and avoiding student loans may be challenging, but if you are willing to put in the effort, you can limit the amount you need to borrow. More from U.S. News Q&A: Understanding Student Loan Discharge Eligibility Student Loan Refinancing Isn't Right for All Borrowers
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