Skip to main content

Payment Etiquette: The Ps and Qs of Sending Money Online

If you’re still forking over cash to pay back your co-worker for your share of last week’s lunch, you might want to get with the times. A growing number of apps are making it simple to instantly transfer money electronically to others with what are called person-to-person, or P2P, payments.

“What we’re seeing is a major once-in-a-lifetime change,” says Stuart Sopp, CEO of Current, a debit card for teens that also allows digital P2P payments. The widespread adoption of P2P payment services could mean we are inching ever closer to a cashless society.

A Bank of America survey of 1,005 adults who have a checking or savings account as well as a smartphone found 36 percent of respondents currently use P2P services. Among millennials, usage jumps to 62 percent. For those who don’t currently make electronic person-to-person payments, half expect to do so in 2017. Seniors are the one exception, with only 25 percent of non-users in that group saying they will make P2P payments in 2017.

“We think P2P is the new social norm,” says Mark Monaco, head of enterprise payments for Bank of America. If you’re ready to get on the bandwagon, here’s how to do it right.

[Read: What Millennials Want From a Bank.]

Choose the right payment method. There are lots of options for making P2P payments. PayPal and Venmo are two popular services that link to external bank accounts to transfer money. Bank of America, as well as eight other major institutions, use Zelle, a P2P service that is integrated into mobile banking apps. “You can use it without ever leaving the safety of your financial institution,” Monaco says.

When selecting a payment service to use, think of the recipient. “You should pay someone in the mode that works for them,” says Greg Lisiewski, a former director with PayPal and CEO of Blispay, a company that helps small and medium businesses finance consumer purchases. That means people shouldn’t send a Venmo payment to someone who uses PayPal or a PayPal payment for someone who prefers a check.

Remember the sender pays the fee. Some P2P services are free, while others charge a fee, particularly if a credit card is used to fund the transaction. “The clear etiquette is that the person receiving should get the full amount they are expecting,” Lisiewski says.

Before hitting send, know whether a fee is charged and how it is applied. If the fee is taken out of the amount delivered to the recipient, adjust your payment to compensate for it.

[Read: 3 Payment Platforms for Parents.]

Understand the expected timeline for payment. Just as payment methods are evolving, so too are people’s expectations. “The expectation of paying someone back is no longer ‘when I see you next,'” says Michael Landau, payments research lead for global financial firm PwC. Instead, people want to be repaid almost immediately.

The Bank of America study found 53 percent of those requesting money via a P2P platform expect to be paid within 24 hours. Fifteen percent want it within minutes. To avoid hurt feelings, get on the same page with the other party about the timeline for payments. If the money will be delayed, the right thing to do is communicate, rather than avoid the subject.

Exercise some discretion. Most P2P transactions are conducted privately, but there may be instances in which others see a payment. Most notably, Venmo maintains a feed for users that includes who was paid along with a brief description. The privacy settings for transactions can be adjusted to limit who sees them.

Lisiewski stresses that discretion must be considered. Some friends may not want the details of their finances made public, even if it’s for something as inconsequential as a coffee. In other situations, such as a birthday or wedding gift, a public transaction could ruin the surprise.

[Read: 7 Banking Services That Can Save Retirees Money.]

It’s nice to send a note. Person-to-person payments are easy, but they can also be impersonal. “We can’t forget there is a human element behind it,” Landau says. “It would be off-putting to send a request for money before the reason is communicated.” This can be achieved, on many platforms, by including a brief note with the payment request.

As for acknowledging a payment, there is no easy way to do so within most apps. Sopp says it would make sense to include the ability to “thumbs up” or “like” a transaction as a thank you. Until that feature is developed, the only way to acknowledge money would be through a separate email, text or call.

That level of communication might be appropriate for a large sum, but Sopp says it isn’t needed for most routine P2P transactions. “A physical contact — a call — would almost defeat the purpose of it,” he says.

While P2P payments are relatively new, they still benefit from old-fashioned social norms. Be polite when making requests, pay promptly and if there is a problem, follow up with a personal contact rather than letting a digital payment ruin a relationship.

More from U.S. News

How Online Identity Thieves Are Getting Smarter

8 Easy Ways to Organize Your Financial Life

Racking Up Bank Overdraft Fees? 3 Mistakes You’re Making

Payment Etiquette: The Ps and Qs of Sending Money Online originally appeared on usnews.com

Don’t Settle for Student Loans to Pay for Online Education

Online college programs are becoming a more popular choice for prospective students, with one study finding that more than 6 million students enrolled in at least one online course in fall 2015. The popularity of these courses can be attributed in part to their flexibility with working adults' schedules, students' ability to progress more quickly through online programs and, oftentimes, cheaper tuition. [See 10 low-cost online bachelor's programs for out-of-state students.]Online degrees can be beneficial to many college students, but some studies have shown online learners complete their programs at lower rates than students at traditional brick-and-mortar campuses. Individuals with student loans but no degree comprise two-thirds of defaulted borrowers. Though these numbers are not encouraging, just like for traditional programs, there are ways to reduce how much you'll need to borrow for an online program to ensure you won't become one of these statistics. Don't just settle on borrowing student loans to cover the whole cost of your program and living expenses. Instead, start thinking about how to cut costs and cover your balance in different ways, such as the following. -- Grants and scholarships: Even though you are taking an online course, you can still apply and receive grants and scholarships. But your first step should be to complete the Free Application for Federal Student Aid, commonly referred to as the FAFSA, which will allow you to receive a Pell Grant if your expected family contribution is low enough. The EFC criteria and award amounts are adjusted annually, but the 2017-2018 academic year awards range from $606 to $5,920, which could significantly lower the amount you borrow annually. Your next step is to apply for scholarships. You can start by checking online scholarship search engines, such as the Salt Scholarship Search, College Board's BigFuture and Peterson's. But don't forget to take advantage of local organizations and your school's financial aid office. Both may offer scholarships that you can't find with a national scholarship search. [Review these 10 sites to kick off your scholarship search.]For instance, organizations like the Elks Club, Knights of Columbus or the Rotary Club typically offer scholarships annually to local students. Just because you're going to school online doesn't mean you're ineligible. Visit your local library for scholarship listings, and ask around town. You might be surprised how many local organizations offer scholarships. While these scholarships typically aren't large, every little bit counts. Each dollar you receive in a scholarship is a dollar you don't have to borrow and pay interest on. -- Work-study: Another option for online students may be work-study awards. Not all students enrolled in online programs are eligible, but students at some schools -- including, for example, SUNY Empire State College and Liberty University -- are. Work-study awards are not given upfront like scholarships and grants. In most cases, they are an offer to earn up to the awarded amount if you secure an eligible work-study job. While there is a misconception that all work-study jobs must be on campus, students can work for off-campus, nonprofit or public employers as long as the work is in the public's interest. You may be able to work for a for-profit employer if the job is relevant to your course of study. No matter who the outside employer is, it will need to have an established agreement with your college for you to receive work-study funds. Remember, to be eligible for federal financial aid, you must be enrolled and pursuing a degree or certificate. If you're not working toward a credential, Pell Grants and work-study won't be option, but you may still be able to take advantage of private scholarships -- just be sure to read the eligibility criteria carefully. [Explore what to know about financial aid in online programs.]-- Pay as you go: One of the great benefits to enrolling online is the flexible schedule, which can allow you to complete your college coursework around your responsibilities. But prospective students often overlook using their part- or full-time job earnings as an option for paying for college. Almost 80 percent of college students in 2015 worked at least part time while attending classes, according to the National Center for Education Statistics. By budgeting and thinking strategically about your college costs, you can likely reduce your dependence on student loans by paying a portion out of pocket. Many -- but not all -- online programs are less expensive than traditional programs and often have shorter payment periods. Six, eight or 10 weeks are common course durations. Because of the frequency of payments in an online setting, you may be well-placed to pay as you go and possibly avoid borrowing altogether. Attending college online and avoiding student loans may be challenging, but if you are willing to put in the effort, you can limit the amount you need to borrow. More from U.S. News Q&A: Understanding Student Loan Discharge Eligibility Student Loan Refinancing Isn't Right for All Borrowers
Read Next Story