Skip to main content

How to fix pesky Apple iMessage bug

By Neal Augenstein

WASHINGTON — It’s the digital equivalent of a dead-letter box — notes sent using Apple’s iMessage that never arrive.

Apple has been dealing with complaints from users who have been unable to receive text messages after they switch from an iPhone to an Android or Windows phone.

At the heart of the problem is Apple’s proprietary iMessage service, which lets all iPhone, iPad and iPod Touch users exchange text-like messages for free over Wi-Fi, says Gregg Stebben, of Men’s Health.

“The problem arises when a phone number that’s associated with an iOS device is then switched to another operating system,” says Stebben. “When this switch happens, Apple’s iMessage service still tries, unsuccessfully, to send any messages from other iPhones, iPads and iPod Touches to the phone number via iMessage.”

However, the message doesn’t realize that, and often goes undelivered, says Stebben.

“The phone number is no longer connected to an iOS device; therefore, it’s unable to receive the message.”

The glitch is the focus of a lawsuit filed in California, and reported by Bloomberg.

While Apple’s website support pages include users complaining of funky iMessage behavior after switching carriers as early as 2011, Apple has now acknowledged the problem, telling Re/code: “We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update.”

Tips to avoid or fix iMessage bug

The easiest way to avoid iMessage problems is to take steps before switching from iPhone to another phone platform.

“Don’t trade in your phone, wipe its memory, or even remove its SIM card before turning off iMessage on the device,” writes the Wall Street Journal.

CNET describes how to disable iMessage before switching to another mobile platform, and suggests sending a normal text message to a friend to ensure that iMessage was switched off properly.

For those who have already sold or traded in an iPhone for another device, TechRepublic offers tips for how to reset your Apple ID password.

If all else fails, an Apple technician can manually de-register a phone number from the company’s servers.

Follow @WTOP and @WTOPtech on Twitter, and on the

Don’t Settle for Student Loans to Pay for Online Education

By WTOP Staff
Online college programs are becoming a more popular choice for prospective students, with one study finding that more than 6 million students enrolled in at least one online course in fall 2015. The popularity of these courses can be attributed in part to their flexibility with working adults' schedules, students' ability to progress more quickly through online programs and, oftentimes, cheaper tuition. [See 10 low-cost online bachelor's programs for out-of-state students.]Online degrees can be beneficial to many college students, but some studies have shown online learners complete their programs at lower rates than students at traditional brick-and-mortar campuses. Individuals with student loans but no degree comprise two-thirds of defaulted borrowers. Though these numbers are not encouraging, just like for traditional programs, there are ways to reduce how much you'll need to borrow for an online program to ensure you won't become one of these statistics. Don't just settle on borrowing student loans to cover the whole cost of your program and living expenses. Instead, start thinking about how to cut costs and cover your balance in different ways, such as the following. -- Grants and scholarships: Even though you are taking an online course, you can still apply and receive grants and scholarships. But your first step should be to complete the Free Application for Federal Student Aid, commonly referred to as the FAFSA, which will allow you to receive a Pell Grant if your expected family contribution is low enough. The EFC criteria and award amounts are adjusted annually, but the 2017-2018 academic year awards range from $606 to $5,920, which could significantly lower the amount you borrow annually. Your next step is to apply for scholarships. You can start by checking online scholarship search engines, such as the Salt Scholarship Search, College Board's BigFuture and Peterson's. But don't forget to take advantage of local organizations and your school's financial aid office. Both may offer scholarships that you can't find with a national scholarship search. [Review these 10 sites to kick off your scholarship search.]For instance, organizations like the Elks Club, Knights of Columbus or the Rotary Club typically offer scholarships annually to local students. Just because you're going to school online doesn't mean you're ineligible. Visit your local library for scholarship listings, and ask around town. You might be surprised how many local organizations offer scholarships. While these scholarships typically aren't large, every little bit counts. Each dollar you receive in a scholarship is a dollar you don't have to borrow and pay interest on. -- Work-study: Another option for online students may be work-study awards. Not all students enrolled in online programs are eligible, but students at some schools -- including, for example, SUNY Empire State College and Liberty University -- are. Work-study awards are not given upfront like scholarships and grants. In most cases, they are an offer to earn up to the awarded amount if you secure an eligible work-study job. While there is a misconception that all work-study jobs must be on campus, students can work for off-campus, nonprofit or public employers as long as the work is in the public's interest. You may be able to work for a for-profit employer if the job is relevant to your course of study. No matter who the outside employer is, it will need to have an established agreement with your college for you to receive work-study funds. Remember, to be eligible for federal financial aid, you must be enrolled and pursuing a degree or certificate. If you're not working toward a credential, Pell Grants and work-study won't be option, but you may still be able to take advantage of private scholarships -- just be sure to read the eligibility criteria carefully. [Explore what to know about financial aid in online programs.]-- Pay as you go: One of the great benefits to enrolling online is the flexible schedule, which can allow you to complete your college coursework around your responsibilities. But prospective students often overlook using their part- or full-time job earnings as an option for paying for college. Almost 80 percent of college students in 2015 worked at least part time while attending classes, according to the National Center for Education Statistics. By budgeting and thinking strategically about your college costs, you can likely reduce your dependence on student loans by paying a portion out of pocket. Many -- but not all -- online programs are less expensive than traditional programs and often have shorter payment periods. Six, eight or 10 weeks are common course durations. Because of the frequency of payments in an online setting, you may be well-placed to pay as you go and possibly avoid borrowing altogether. Attending college online and avoiding student loans may be challenging, but if you are willing to put in the effort, you can limit the amount you need to borrow. More from U.S. News Q&A: Understanding Student Loan Discharge Eligibility Student Loan Refinancing Isn't Right for All Borrowers
Read Next Story

Related News

Frustration grows in Venezuela as earthquake death toll reaches 1,430

Israel and Lebanon sign framework agreement with US in ‘first step’ toward peace, Rubio says

Trump-endorsed populist poised to become Colombia’s next president as rival challenges vote