Neal Augenstein, wtop.com

WASHINGTON – Meet the new boss — same as the old boss. Maybe just a bit quieter.

Yelling bosses are realizing loudly taking employees to task drives them away, rather than inspires them.

Executives are looking for other ways of expressing anger and frustration, according toThe Wall Street Journal.

While emails avoid face-to-face aggression, they’re not foolproof because tone can be misinterpreted, and emails that are re-read or forwarded can cause tensions to flare again.

Leadership coach Sylvia LaFair says it’s important for bosses to tell employees about their frustrations, but in a measured manner.

She suggests using short, seven- to12-word sentences that start with “I,” to describe a boss’s feelings.

If you’re on the receiving end of a screaming boss, the experts say it’s best not to react at first.

The calm response “throws the other person off balance, because they’re expecting you to push back,” Steven Dinkin, of the non-profit National Conflict Resolution Center in San Diego, tells The Wall Street Journal.

In worst case scenarios, a mediator can help frustrated bosses and employees actually hear each other.

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